TERMS AND CONDITIONS
Prices
Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at time of shipment. Orders requesting shipment beyond delivery schedules may be assessed a price increase.
Shipping
All products ship F.O.B. Factory at the customer’s expense unless otherwise quoted. Our preferred method of shipping is via UPS Ground. Certain products will need to ship by common carrier and we will choose the best way unless otherwise requested. Specific shipment dates cannot be guaranteed, due to possible material shortages, accidents, strikes, governmental regulations and other factors and conditions beyond our control. We reserve the right to hold shipment of all open orders to customers whose account is past due. Please note: Posted rates reflect business address shipments only. Shipments to residential addresses may be subject to additional charges.
Condition
All returns must be returned in new (unused) condition in the original packaging, complete with any guarantees, and operating and/or assembly instructions that were included in the original package. Products that are made to order or customized at your request, including anything custom printed/imprinted (key tags, advertising specialties, etc.) or made-to-measure or custom colored (draperies, blinds, lamp shades, upholstered furniture, tablecloths, etc.) may only be returned if we did not follow your instructions or if there are defects in materials and workmanship at the time of delivery. Defective custom merchandise must be returned within thirty (30) days of delivery.
Returns Must Be Sent Freight Prepaid.
Returns due to a customer’s ordering error will be charged freight and a restocking fee. The restocking fee applied depends upon the timeliness of the return and the condition of the return. No returns for credit are accepted after 30 days. Freight charges will not be credited on orders returned due to customer’s ordering error.
Shortages and Fulfillment Errors.
If you notice your order arrived short an item at the time of delivery, please note the shortage next to your signature. If you notice a shortage upon opening your package or if your order was fulfilled incorrectly, please call us. It is very important that you examine each carton in the presence of the driver, at the time of delivery, because according to federal law, once you sign for merchandise, you become responsible for it. The only exception is if you or the driver note any damage on the delivery receipt at the time of delivery. We are bound by time constraints imposed by freight companies and the law. Claims received by the carrier after fifteen (15) calendar days from the delivery date cannot be honored, so you must notify us within ten (10) calendar days of delivery if you want us to help you process the claim. If you have additional questions please contact us: 407-888-2030
Warranty Items
Warranty items are nonreturnable due to warranty defects. Please refer to the product warranty for any returns or exchanges.
Limitation of Liability
Our sole liability for goods sold is limited, at our election, to the repair or replacement of those goods, or repaying or crediting you for the purchase price of the goods. We will not be liable for any incidental or consequential losses, damages, lost profits, or expenses directly or indirectly arising from the sale, handling, or use of any of the products. You must submit all claims to us in writing within thirty (30) days from the date you received the goods.