Delivery & Collection
Free Shipping
Small Package Delivery via UPS, USPS or FEDEX. We offer free small package ground shipping within the contiguous US on every order.
Curbside Delivery via Freight (truck) shipping is required for large items. Curbside delivery is free and you order is delivered to the front sidewalk or end of the driveway. This option does not include delivery to indoor locations and it does not include unpacking. All truck deliveries require an appointment and the person signing for the shipment must be 18 years of age or older. Freight shipping takes 5-7 business days once it leaves our warehouse. All truck shipments will require a contact name and mobile phone number and best email for communication between TREND Resort Supply, you and the shipping company. All truck deliveries will require either a dock delivery or lift gate. We will automatically include a lift gate unless you tell us a dock is available. Service to outlying areas may be restricted on some geographic locations.
Threshold delivery is available for $75.00 and an appointment is required. Threshold delivery is delivered to a garage, to the front door if no steps are involved, or to an overhang to avoid weather damage.
White Glove Delivery is available for an extra fee requiring a quote with a minimum of $250.00. White glove delivery included inside delivery to room of choice. This service is not available in all locations.
Nonstandard Shipping: If your order is shipping to an address that is outside the contiguous US or to remote locations including but not limited to islands and barrier islands, Alaska, Hawaii or Canada, please contact us for a custom quote. In order to obtain a quote, your order should include the delivery address as well as the items you want to purchase. Once we receive you order we will provide a shipping quote within 2 business days. If you approve the quote, the order will go to the next step in processing. Nonstandard shipping locations require additional time and these times vary by location. We cannot ship to PO boxes.
Lead Times: We maintain stock in the US for the most popular items. Many of our products are made to order in France with an average 12- week lead time. If your order includes both in- stock and made- to - order items, the lead time will note the longest delivery time.
International Shipping: We currently ship to only one other country – Canada. Shipments to Canada will require duties and taxes to be paid prior to shipping or ordering from France. Fermob is sold in more than 45 countries. We will be glad to refer you to a retailer in another country.